WhatsApp AI Bot
Meet guests where they already chat. Marhala answers enquiries, shares availability and confirms details on WhatsApp — in your brand voice, day and night.
Instant repliesOfficial WhatsApp APIMultilingual
Learn more NewThe AI operating system for hospitality
Turn every guest message into a booking.
Marhala AI is the all-in-one platform for hotels and travel agents. Capture enquiries on WhatsApp and your website, understand what each guest really wants, and convert them — automatically, around the clock.
No setup fees Modular — pay for what you use Live in minutes
yourdomain.com
Hi! Do you have a sea-view room for 2 this Friday? 🏖️
AI
We do — a Deluxe Sea View is available Friday, with late check-out and airport transfers if you’d like. Shall I hold it for you?
Yes please, we’re ready to book 🎉
Lead profile created · Excited 🙂
🔥 Hot Lead · 88/100 · Prioritise follow-up
98%
WhatsApp open rate
Emotion-aware
Intent scored live
Trusted delivery · backed by
Meta Tech Provider AWS Startups ICO registeredWhy it works
The numbers travel & hospitality teams care about
98%
of WhatsApp messages get opened — most within minutes of landing.
£36
average return for every £1 spent on email marketing across the industry.
24/7
always-on AI replies, so no enquiry waits until the morning shift.
5 min
the window where a fast reply makes a lead far more likely to book.
Figures are widely-cited industry benchmarks for WhatsApp, email marketing and lead response times — shown to illustrate the opportunity, not guaranteed results.
One platform, every channel
Start free Everything you need to win the booking
Seven tools that talk to each other. Switch on what you need today and add more as you grow — it all feeds the same emotionally intelligent CRM.
AI Website Chatbot
A concierge on every page. It qualifies visitors, answers the tricky questions and turns anonymous traffic into named, scored leads before they leave.
Lead captureTrained on your siteHuman handoff
Learn more Room Booking Engine
Take direct bookings and keep the commission. A smooth, mobile-first reservation flow built to convert.
Direct bookingsCommission-free
Learn more Email Marketing with AI
AI writes, segments and schedules the follow-ups. Plugs into Microsoft 365 so your team is live in minutes.
AI copywritingAuto follow-up
Learn more Social Media Scheduling
Plan a month of on-brand posts in an afternoon. AI drafts the captions, you approve and schedule.
AI writes captionsOne calendar
Learn more Industry Insights — free with every workspace
Track competitor activity and the travel & hospitality news that moves your market, curated into one clean feed. Because the best decisions start with knowing what everyone else is about to do.
See how insights work
The intelligence layer
Data that understands people
Two features quietly do the heavy lifting behind everything else — one reads your guests, one reads your market.
Leads Dashboard & CRM
A CRM that reads the room, not just the form
Every conversation across WhatsApp, chatbot and email flows into one dashboard. Marhala reads the intent and the emotion behind each message, scores the lead, and tells your team exactly who to call first.
- Captures customer intent and buying signals automatically
- Emotionally intelligent — flags frustration, excitement and urgency
- Unifies customer data, documents and history in one profile
- Hot / warm / cold scoring so sales focus where it counts
88/100Lead score with emotion & intent
Industry Insights
Know what your competitors are doing before your guests do
Marhala tracks competitor moves, pricing chatter and the travel & hospitality news that matters to you — then hands you a clean, curated feed so you are never the last to know.
- Monitor competitor activity and positioning
- Curated sector news, filtered to your market
- Spot demand shifts and pricing trends early
- Included free with every Marhala workspace
FreeIncluded in every plan
Done-for-you
Want us to build and run it for you?
Beyond the platform, the Marhala team delivers bespoke work — with the AI tooling built in from day one.
Bespoke service
Bespoke website development
A premium, conversion-focused website designed and built by the Marhala team — storytelling that inspires bookings, trust signals that reassure, and Marhala AI baked in from day one.
Explore bespoke websites
Bespoke service
Bespoke marketing
Hands-on marketing tailored to your property or agency — campaigns, content and creative shaped around your guests, your season and your commercial goals.
Explore bespoke marketingFrom sign-up to sold-out
Live in four simple steps
No lengthy implementations. No setup fees. Just switch it on.
1
Sign up in minutes
Create your secure Marhala workspace — no lengthy onboarding, no setup fees.
2
Switch on what you need
Pick the tools that fit today: WhatsApp, chatbot, CRM, email, social or insights.
3
Connect your channels
Plug in WhatsApp, your website and Microsoft 365. Marhala learns your brand voice.
4
Watch leads convert
Enquiries get answered instantly, scored automatically and routed to your team.
Pricing
Pick your tools. Only pay for those.
Every feature is optional and independent. Mix and match to build the workspace your business needs.
Industry Insights
Competitor and market intelligence, on the house.
Free
- Competitor tracking
- Curated sector news
- Market trend alerts
Social Scheduling
AI-assisted social planning across your channels.
£49/month
- AI drafts captions for posts
- Unified content calendar
- Multi-platform scheduling
Leads Dashboard & CRM
Emotionally intelligent CRM that scores every lead.
£199/month
- Intent + emotion scoring
- Unified customer profiles
- Documents & history in one place
Email Marketing with AI
Our Email AI writes email marketing campaigns for you
£200/month
- AI copywriting
- Microsoft 365 integration
- Automated sequences
AI Customer Chatbot
A website chatbot + WhatsApp concierge that never sleeps.
£249/month
- Website & WhatsApp AI
- Lead capture & handoff
- Trained on your content
Room Booking Engine
Commission-free direct bookings that convert.
£399/month
- Direct reservation flow
- Mobile-first checkout
- Keep your commission
Bespoke website & marketing services are quoted individually — talk to our team. *Yearly shown as 10× the monthly rate.
Looking for the full breakdown? See the pricing page.
The partnership between Oatlands Park Hotel and Marhala AI represents an important step forward for the hotel, as we position services at the hotel at the forefront of digital innovation. Marhala AI supports us by integrating modern technology across our operations, streamlining our digital touchpoints.
Oatlands Park Hotel
Heritage hotel · Marhala AI partner
24/7
enquiries answered instantly, across WhatsApp, web and email.
1 view
every lead, emotion and document in a single dashboard.
Good questions
Everything else you might ask
Not at all. Every Marhala tool is modular — switch on only what fits your business today, from a single AI chatbot to the full suite. Industry Insights is always free.
As guests message you across WhatsApp, the website chatbot and email, Marhala reads the intent and sentiment behind each message. It scores the lead hot, warm or cold, flags emotions like excitement or frustration, and builds a single customer profile with their data, documents and history — so your team always knows who to prioritise.
Both. Marhala AI is purpose-built for the travel and hospitality world — whether you run a heritage hotel, a boutique property or a travel agency, the tools flex to your guest journey.
Yes. Alongside the platform we offer bespoke website development and bespoke marketing services, delivered by the Marhala team with the AI tooling built in from the start.
You can create your secure workspace and switch on your first tools in minutes. WhatsApp, your website and Microsoft 365 connect quickly, and there are no setup fees to get moving.
Security is a first principle. Marhala AI Ltd is UK-registered and registered with the Information Commissioner’s Office (ICO) as a data processor, with enterprise-grade delivery standards.
Ready when you are
Give every guest a five-star reply — before your competitors even read theirs.
Create your secure Marhala workspace today. Start free, add tools as you grow, and let AI handle the busywork while your team closes the bookings.
No setup fees · Cancel anytime · Industry Insights always free