WhatsApp AI Bot
Meet guests where they already chat. Marhala answers enquiries, shares availability and confirms details on WhatsApp — in your brand voice, day and night.
Marhala AI is the all-in-one platform for hotels and travel agents. Capture enquiries on WhatsApp and your website, understand what each guest really wants, and convert them — automatically, around the clock.
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Meta Tech Provider AWS Startups ICO registeredFigures are widely-cited industry benchmarks for WhatsApp, email marketing and lead response times — shown to illustrate the opportunity, not guaranteed results.
Seven tools that talk to each other. Switch on what you need today and add more as you grow — it all feeds the same emotionally intelligent CRM.
Meet guests where they already chat. Marhala answers enquiries, shares availability and confirms details on WhatsApp — in your brand voice, day and night.
A concierge on every page. It qualifies visitors, answers the tricky questions and turns anonymous traffic into named, scored leads before they leave.
Take direct bookings and keep the commission. A smooth, mobile-first reservation flow built to convert.
AI writes, segments and schedules the follow-ups. Plugs into Microsoft 365 so your team is live in minutes.
Plan a month of on-brand posts in an afternoon. AI drafts the captions, you approve and schedule.
Track competitor activity and the travel & hospitality news that moves your market, curated into one clean feed. Because the best decisions start with knowing what everyone else is about to do.
See how insights work
Two features quietly do the heavy lifting behind everything else — one reads your guests, one reads your market.
Every conversation across WhatsApp, chatbot and email flows into one dashboard. Marhala reads the intent and the emotion behind each message, scores the lead, and tells your team exactly who to call first.

Marhala tracks competitor moves, pricing chatter and the travel & hospitality news that matters to you — then hands you a clean, curated feed so you are never the last to know.

Beyond the platform, the Marhala team delivers bespoke work — with the AI tooling built in from day one.

A premium, conversion-focused website designed and built by the Marhala team — storytelling that inspires bookings, trust signals that reassure, and Marhala AI baked in from day one.
Explore bespoke websites
Hands-on marketing tailored to your property or agency — campaigns, content and creative shaped around your guests, your season and your commercial goals.
Explore bespoke marketingNo lengthy implementations. No setup fees. Just switch it on.
Create your secure Marhala workspace — no lengthy onboarding, no setup fees.
Pick the tools that fit today: WhatsApp, chatbot, CRM, email, social or insights.
Plug in WhatsApp, your website and Microsoft 365. Marhala learns your brand voice.
Enquiries get answered instantly, scored automatically and routed to your team.
Every feature is optional and independent. Mix and match to build the workspace your business needs.
Competitor and market intelligence, on the house.
AI-assisted social planning across your channels.
Emotionally intelligent CRM that scores every lead.
Our Email AI writes email marketing campaigns for you
A website chatbot + WhatsApp concierge that never sleeps.
Commission-free direct bookings that convert.
Bespoke website & marketing services are quoted individually — talk to our team. *Yearly shown as 10× the monthly rate.
Looking for the full breakdown? See the pricing page.
The partnership between Oatlands Park Hotel and Marhala AI represents an important step forward for the hotel, as we position services at the hotel at the forefront of digital innovation. Marhala AI supports us by integrating modern technology across our operations, streamlining our digital touchpoints.


Not at all. Every Marhala tool is modular — switch on only what fits your business today, from a single AI chatbot to the full suite. Industry Insights is always free.
As guests message you across WhatsApp, the website chatbot and email, Marhala reads the intent and sentiment behind each message. It scores the lead hot, warm or cold, flags emotions like excitement or frustration, and builds a single customer profile with their data, documents and history — so your team always knows who to prioritise.
Both. Marhala AI is purpose-built for the travel and hospitality world — whether you run a heritage hotel, a boutique property or a travel agency, the tools flex to your guest journey.
Yes. Alongside the platform we offer bespoke website development and bespoke marketing services, delivered by the Marhala team with the AI tooling built in from the start.
You can create your secure workspace and switch on your first tools in minutes. WhatsApp, your website and Microsoft 365 connect quickly, and there are no setup fees to get moving.
Security is a first principle. Marhala AI Ltd is UK-registered and registered with the Information Commissioner’s Office (ICO) as a data processor, with enterprise-grade delivery standards.
Create your secure Marhala workspace today. Start free, add tools as you grow, and let AI handle the busywork while your team closes the bookings.
No setup fees · Cancel anytime · Industry Insights always free